Patient Charter

“Patient Charter” for Physician Performance Measurement, Reporting and Tiering Programs

Consumers, Purchasers, Physicians, and Insurers Agree on Principles to Guide Physician Performance Reporting

Leading consumer, employer and labor organizations today announced a comprehensive national agreement with leading physician groups and health insurers on principles to guide how health plans measure doctors’ performance and report the information to consumers. TheĀ “Patient Charter for Physician Performance Measurement, Reporting and Tiering Programs”creates a national set of principles to guide measuring and reporting to consumers about doctors’ performance. Where embraced, the Patient Charter will ensure both consumers and physicians will be able to understand, trust and contribute to how health plans rate doctors’ performance and will ensure that:

  • Consumers can make more informed decisions based on both quality and cost, with adequate guidance about how to use the information and any limitations in the data.
  • Measurement is based on sound national standards and methodology.
  • Both consumers and physicians have input into the measurement process and how results are reported. This will help ensure that information is trusted by physicians and meaningful to consumers.
  • Measurement is a transparent process so that both consumers and physicians can understand the basis upon which performance is being measured and reported.
  • Physicians have adequate notice and opportunity to correct any errors. There will be no surprises.
  • Physicians will have information that helps them improve the quality of care they provide.